FAQS

You can enter via Let’s Do This. 

No, there is no minimum age for taking part in the Vitality Westminster Mile. 

You are welcome to move back to a later starting wave. There is no need to tell us, you can just do this on the day. You cannot, however, move to an earlier starting wave.

No, we do not offer a deferral, transfer or refund option for your entry – please see our terms and conditions for more details. 

It's important we have up-to-date details for you. You can update your details via your participant dashboard, which you can access via your entry confirmation email from Let's Do This. If you cannot find this, please contact us with your full name, booking ID and the email address you registered with, and we’ll be in touch.

Yes, all participants will be emailed an official Participant Guide several weeks before the event. Your Participant Guide will include all the information you need to know before, during and after your event. 

If you live in the UK, you should receive your Event Pack by 23 September. If you have not received your pack by this date, please fill out the Replacement Event Pack form, which will be available from 23 September, information. and we’ll organise for a replacement pack to be sent to you. Please also check your contact details are accurate and up to date.

Your family are welcome to travel with you to the start of the event, but they will not be able to enter the secure participant area with you, unless they are also taking part in the event.

No, there is no Vitality Westminster Mile app, but you can head to the Results page to view finisher times. 

Head to our Road Closures page for more information about the road closures and timings on Event Day. 

Yes, it is possible to push a wheelchair or similar assistive device around the Vitality Westminster Mile. Please specify, when prompted during the online application process, that you will be taking part in a wheelchair or similar assistive device.

Yes, head to our Training page to find out more.

As part of our sustainability goals, for all London Marathon Events in 2025 and going forward, you’ll need to opt in to receive a medal at most of our events as part of the online entry system. All of our medals are made from recycled zinc alloy. The process, called zinc die-casting, is a more energy efficient manufacturing process compared to other metal die-casting processes, such as aluminium. We order medals in bulk to reduce freight movements (they are shipped by sea). Any leftover medals are recycled within the UK and the ribbons are recycled too.   

No, we don’t have pacers at the Vitality Westminster Mile.

No, hospitality tickets are not available to purchase for the Vitality Westminster Mile.

We work closely with the Metropolitan Police and other organisations and have a range of measures in place to ensure your safety and security. These include our highly trained security personnel, random bag searches, sniffer dogs and extensive CCTV, as well as other measures that may not be visible, to keep you safe. 

No, entries cannot be transferred to someone else – please see our terms and conditions for more details. 

If you are visually impaired, or your disability or medical condition means you need a Support Runner, you can apply for a free place for them. Please contact us outlining your request and the reasons for it. If you would like a Support Runner, the Richard Whitehead Foundation Supported Runners Project in partnership with Nissan can pair you with someone for Event Day. Register your interest with the Richard Whitehead Foundation to find out more.   

Yes, as long as your Support Runner stays with you throughout the event, and you finish the event together, they will receive an official finish time and medal (if they opt to receive one when entering).

Yes, your replacement pack can be picked up by a nominated person. Your nominated person needs to bring a copy/screenshot of your ID, your written consent and their own ID.

There is no cut-off time to complete the Vitality Westminster Mile.

You do not have to run with your child, but if you would like to, please make sure you enter the event at the same time that you register your child.

Yes, the Vitality Westminster Mile takes place in and around St James’s Park, which offers many accessible spectator areas.

Yes, there is a bag-drop facility in Green Park.

No, there is no Vitality Westminster Mile app, but you can head to the Results page to view finisher times. 

No, the Westminster Vitality Mile will not be live on TV.

Yes, there is a Sensory Calm Space, for anyone who wants to take a moment away from the crowds, a Parent/Child Space, and a Multi Faith Prayer Space that is open to all. Head to the Event overview page to find out more.

Please contact our Customer Engagement Team with your request and we’ll come back to you. 

Please head to the Results page and complete the results correction form to notify us of any changes you require.

You can view your event photos by heading to the Results page, finding your result, then clicking on the Sportograf button – or by visiting sportograf.com

Please fill out our lost property form and we’ll get back to you as soon as we receive lost property from the event site. 

You can download your finisher’s certificate by heading to the Results page, finding your result, then clicking on the certificate button.

Your photos will be sent to you by our partner Sportograf. Head to sportograf.com to find out more.

Entries for next year’s Vitality Westminster Mile will open on Saturday 27 September 2025.  

A formal complaint can be logged via email to [email protected] with the subject line 'formal complaint regarding Vitality Westminster Mile' or via the contact us form, choosing the ‘feedback’ option.

Head to our volunteer page to find out more about volunteering at the Vitality Westminster Mile.