FAQs

You can enter via Let’s Do This. 

You are welcome to move back to a later starting wave. There is no need to tell us, you can just do this on the day. You cannot, however, move to an earlier starting wave. 

No, we do not offer a deferral, transfer or refund option for your entry – please see our terms and conditions for more details. 

It's important we have up-to-date details for you. You can update your details via your participant dashboard, which you can access via your entry confirmation email from Let's Do This. If you cannot find this, please contact us with your full name, booking ID and the email address you registered with, and we’ll be in touch. 
 

Yes, all participants will be emailed an official Participant Guide several weeks before the event. Your Participant Guide will include all the information you need to know before, during and after your event. 

If you live in the UK, you should receive your Event Pack by 23 September. If you have not received your pack by this date, please fill out the Replacement Event Pack form, which will be available from 23 September, and we’ll organise for a replacement pack to be sent to you. Please also check your contact details are accurate and up to date. 

Your family are welcome to travel with you to the start of the event, but they will not be able to enter the secure participant area with you, unless they are also taking part in the event. 

Head to our Road closures page for more information about the road closures and timings on Event Day. 

Yes, it is possible to push a wheelchair or similar assistive device around the Vitality London 10,000 course. Please specify, when prompted during the online application process, that you will be taking part in a wheelchair or similar assistive device. 

You can set up a free online fundraising page with Enthuse – the official online fundraising partner of London Marathon Events. 

Yes, head to our Training page to find out more. 

As part of our sustainability goals, for all London Marathon Events in 2025 and going forward, you’ll need to opt in to receive a T-shirt at most of our events as part of the online entry system. We’ve partnered with Trees Not Tees to plant a tree in the UK for everyone who opts out. Participants who opt out of a T-shirt receive a digital certificate with a photo of their tree and its what3words location. 

 As part of our sustainability goals, for all London Marathon Events in 2025 and going forward, you’ll need to opt in to receive a medal at most of our events as part of the online entry system. If you choose not to receive a medal, you’ll have the chance to take a unique Finish Line photo using one of our selfie frames. These bespoke selfie frames are reserved for finishers who have chosen not to receive a medal.  

All of our medals are made from recycled zinc alloy. The process, called zinc die-casting, is a more energy efficient manufacturing process compared to other metal die-casting processes, such as aluminium. We order medals in bulk to reduce freight movements (they are shipped by sea). Any leftover medals are recycled within the UK and the ribbons are recycled too.  

You may update your choice until six weeks before the event via your entry confirmation email from Let's Do This or via your participant dashboard. After this date, changes will not be possible. If you cannot log in to your dashboard, please contact us with your full name, booking ID and the email address you registered with, and we’ll be in touch. 

No, we don’t have pacers at the Vitality London 10,000. 

Yes, hospitality tickets are available to purchase for the Vitality London 10,000. Head to our official registration partner, Let’s Do This, to find out more. 

We work closely with the Metropolitan Police and other organisations and have a range of measures in place to ensure your safety and security. These include our highly trained security personnel, random bag searches, sniffer dogs and extensive CCTV, as well as other measures that may not be visible, to keep you safe. 

If you are visually impaired, or your disability or medical condition means you need a Support Runner, you can apply for a free place for them. Please contact us outlining your request and the reasons for it. If you would like a Support Runner, the Richard Whitehead Foundation Supported Runners Project in partnership with Nissan can pair you with someone for Event Day. Register your interest with the Richard Whitehead Foundation to find out more.   

Yes, as long as your Support Runner stays with you throughout the event, and you finish the event together, they will receive an official finish time and medal (if they opt to receive one when entering). 

Yes, your replacement pack can be picked up by a nominated person. Your nominated person needs to bring a copy/screenshot of your ID, your written consent and their own ID. 

The cut-off time to complete the Vitality London 10,000 is 2 hours 10 minutes.  

Yes, there is a bag-drop facility at the Vitality London 10,000. 

No, there is no Vitality London 10,000 app, but you can head to the Results page to view finisher times. 

No, the Vitality London 10,000 will not be live on TV. 

Yes, there is a Sensory Calm Space, for anyone who wants to take a moment away from the crowds, a Parent and Child Space, and a Multi Faith Prayer Space that is open to all. These will be located in Green Park. 

Please contact us with your request and we’ll come back to you. 

Please head to the Results page and complete the results correction form to notify us of any changes you require. 
 

You can view your event photos by heading to the Results page, finding your result, then clicking on the Sportograf button – or by visiting sportograf.com 

Please fill out our lost property form and we’ll get back to you once we have received the lost items from the event site. 

You can download your finisher’s certificate by heading to the Results page, finding your result, then clicking on the certificate button. 
 

Your photos will be sent to you by our partner Sportograf. Head to sportograf.com to find out more. 

Entries for next year’s Vitality London 10,000 will open on Sunday 28 September 2025. 

A formal complaint can be logged via email to [email protected] with the subject line 'formal complaint regarding ‘Vitality London 10,000' or via the contact us form, choosing the ‘feedback’ option. 

Head to our volunteer page to find out more about volunteering at the Vitality London 10,000. 

No, entries cannot be transferred to someone else – please see our General Conditions of Entry for more details. 

Yes, entrants must be at least 15 years old on the day of the event. Please note that anyone under the age of 18 taking part will be able to meet friends and family in our repatriation area after the Finish Line should they wish to do so.